Enterprise Implementations & SaaS Solutions

Leadership & execution

• Directed the full RFP lifecycle, from requirements through vendor evaluation and scoring.
• Aligned 30 cross-functional stakeholders around system capabilities, compliance, and future-state needs.
• Prepared executive materials supporting vendor selection and investment decisions.

Challenge

The organization lacked a shared view of future HR operations at the start of vendor selection.

Resolution

Facilitated future-state planning and process-mapping workshops to create alignment across HR, Finance, Payroll, and IT.

Leadership & execution

• Managed Agile delivery across more than 80 stakeholders and vendor partners.
• Led feature prioritization, RFP, vendor selection, contracting, design, integrations, testing, and launch readiness.
• Coordinated training, marketing, and Apple App Store submission across internal teams.

Challenge

The mobile experience needed to integrate seamlessly with a loyalty program being developed at the same time.

Resolution

Brought loyalty requirements into the development cycle early and used sprint planning to keep features and dependencies aligned.

Leadership & execution

• Directed implementation, SSO integration, testing, training, and transition planning.
• Established core documentation, governance, scope, milestones, and cross-functional ownership.
• Managed vendor agreements, issue resolution, and evolving business requirements.

Challenge

The vendor had been selected without documented requirements or clear business ownership.

Resolution

Established governance, re-engaged business stakeholders, and introduced MVP scoping to create a credible path to go-live.

Leadership & execution

• Defined the program structure and led four cross-functional workstreams.
• Directed entity setup, banking, HR infrastructure, regulatory approvals, workforce transition, and employee communications.
• Maintained steering committee visibility through RAID, ROI, and executive reporting.

Challenge

Entity formation and employee transfer involved complex regulatory, passport, visa, and operational barriers.

Resolution

Partnered with legal counsel and global operations leaders to manage filings, streamline workflows, and resolve employee transition constraints proactively.

Leadership & execution

• Led requirements, vendor evaluation, demonstrations, and contract negotiation.
• Directed discovery, design validation, configuration, testing, rollout, and support transition.
• Created end-user training for Legal and HR adoption.

Challenge

The solution needed to satisfy privacy and document-retention requirements while remaining usable.

Resolution

Configured built-in retention capabilities and access controls to strengthen compliance and audit readiness.

Leadership & execution

• Assumed leadership after vendor selection and established charter, RAID, ROI, RACI, and closeout documentation.
• Managed technical setup, scope, testing, rollout, timeline, and support handoff.
• Partnered with Learning & Development on phased end-user training.

Challenge

The implementation had to balance security requirements with ease of use across diverse departments.

Resolution

Applied granular permissions and SSO while pairing the controls with targeted training and onboarding.

Leadership & execution

• Audited more than 250 screens and facilitated decisions to retire, modify, or recreate content.
• Managed milestones, testing, defects, and emerging requirements in Wrike.
• Coordinated business and IT validation to protect accuracy and continuity.

Challenge

Teams lacked clarity about which screens remained in use after SAP go-live, creating duplication and frustration.

Resolution

Conducted structured reviews, documented decisions, and categorized screens as go-forward, legacy, or deprecated for phased execution.