Project portfolio
Customer-Facing Digital & Retail Initiatives
Digital and retail initiatives that improved customer convenience, strengthened in-store operations, and created new revenue opportunities.
BOPIS Enhancement: On My Way Notification
Launched email and text notifications alerting stores when customers were on the way, reducing pickup delays and register congestion.
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Leadership & execution
- Led requirements, messaging alignment, project planning, RAID, status communication, and testing.
- Coordinated eCommerce, editorial, creative, retail, and technical teams.
- Secured approvals in time for peak-season deployment.
Challenge
The solution had to be fully tested and approved before a compressed holiday code freeze.
Resolution
Used proactive risk management, focused cross-functional coordination, and disciplined approvals to complete the launch on time.
BOPIS Revenue Growth Initiative
Made store-only inventory available for online purchase and pickup, expanding digital product access and creating a scalable source of eCommerce revenue.
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Leadership & execution
- Built the charter, ROI, roadmap, workstream structure, resource plan, and closeout materials.
- Coordinated three workstreams and facilitated biweekly status and risk reviews.
- Managed scope and specialist timing to protect revenue and delivery goals.
Challenge
Siloed teams had different priorities, schedules, and resource constraints.
Resolution
Created targeted workstream governance that improved visibility, sequencing, and cross-team accountability.
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